Refund policy

Return & Refund Policy

At Luxury Moto, we want every customer to be satisfied with their order. Please read our policy below before requesting a return or refund.

30-Day Return Window

Customers may request a return within 30 days of receiving their order. To be eligible, the item must be unused, in its original condition, and include all original packaging.

To begin a return, please contact our support team with your order number and a description of the issue. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include clear photos of the product and packaging so we can review the issue as quickly as possible.

If approved, we will provide a replacement, store credit, or a full refund, depending on the situation.

Returns We Do Not Accept

While we offer a 30-day return period, we generally do not accept returns simply because you changed your mind, ordered the wrong item, no longer want the product, or expected something different after purchase.

Returns are typically approved only when there is a legitimate product issue, shipping error, or the item arrives damaged or defective.

Refunds

Once your request has been reviewed and approved, any applicable refund will be processed back to your original payment method. Processing times may vary depending on your payment provider.

Shipping Delays

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. However, if your package experiences an unusual or significant delay, we may, at our discretion, offer a partial refund, store credit, or another resolution depending on the circumstances. These situations are handled on a case-by-case basis and are not guaranteed.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

Contact Us

If you have any questions or need help with a return or refund request, please contact us through the contact information provided on our website.

This version is customer-friendly but also gives you flexibility by saying returns and partial refunds are handled at your discretion. It helps prevent people from expecting refunds just because they changed their minds.