Shipping policy
Shipping Policy
At Luxury Moto, we know you’re excited to receive your order, and we work hard to process and ship every package as quickly as possible while ensuring each product meets our quality standards.
Order Processing
Most orders are processed and shipped within 3 business days of being placed. Business days are Monday through Friday and do not include weekends or holidays.
During periods of high order volume, product launches, holidays, or when an item is temporarily backordered or made to order, processing may take longer than usual. If this happens, we’ll do our best to keep you informed throughout the process.
Shipping & Tracking
Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package’s progress. Please allow the carrier some time to update the tracking information after the label has been created.
Delivery times vary depending on your location and the shipping service selected at checkout. While we strive to get your order to you as quickly as possible, we cannot guarantee carrier delivery times once a package has been shipped.
Shipping Delays
Although most orders ship within 3 business days, unexpected delays can occasionally occur due to high demand, weather conditions, shipping carrier issues, supplier delays, or other circumstances outside of our control.
If your order experiences a significant delay, we’ll contact you directly with an update. Our goal is to make sure you’re happy with your experience, so depending on the situation, we may offer one or more of the following:
- A partial refund
- Store credit
- A discount on a future purchase
- Sponsorship opportunities (when applicable)
- Another solution that we believe is fair
These resolutions are provided at Luxury Moto’s discretion and are reviewed on a case-by-case basis.
Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.
Lost, Stolen, or Damaged Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible. We’ll work with you and the shipping carrier to investigate the issue and determine the best resolution.
Luxury Moto is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery. However, we’ll do our best to help you file a claim or find a reasonable solution whenever possible.
Questions
If you have any questions about your order or shipping, don’t hesitate to contact our support team. We appreciate your patience, your trust, and your support of Luxury Moto. We’re committed to providing the best possible experience for every customer.
This version looks much more like the policies used by larger e-commerce brands while still giving you flexibility to handle delays and customer issues on your own terms.